Request Tracker 4.2.12 - Cannot create scrips

I recently inherited a RT installation, and after upgrading it to 4.2.12 scrips can no longer be created. This happens if someone is trying to create a scrip local to a specific queue or globally. The standard "An internal error has occurred" message is kicked out.

When I look in syslog, I see

[17510] Can't call method "Queue" on an undefined value at /opt/rt4/sbin/../lib/RT/Scrip.pm line 450.#012#012Stack:#012  [/opt/rt4/sbin/../lib/RT/Scrip.pm:450]#012 
[/opt/rt4/share/html/Admin/Elements/EditScrip:83]#012  
[/opt/rt4/share/html/Widgets/TitleBox:56]#012  
[/opt/rt4/share/html/Admin/Elements/EditScrip:89]#012  
[/opt/rt4/share/html/Admin/Queues/Scrip.html:52]#012  
[/opt/rt4/share/html/Admin/autohandler:49]#012  
[/opt/rt4/sbin/../lib/RT/Interface/Web.pm:681]#012  
[/opt/rt4/sbin/../lib/RT/Interface/Web.pm:369]#012  
[/opt/rt4/share/html/autohandler:53]#012
Trace begun at /opt/rt4/sbin/../lib/RT.pm line 303#012Log::Dispatch::__ANON__('Log::Dispatch=HASH(0x1601220)', 'Can\'t call method "Queue" on an undefined value at /opt/rt4/sbin/../lib/RT/Scrip.pm line 450.^J^JStack:^J  
[/opt/rt4/sbin/../lib/RT/Scrip.pm:450]^J  
[/opt/rt4/share/html/Admin/Elements/EditScrip:83]^J  
[/opt/rt4/share/html/Widgets/TitleBox:56]^J  
[/opt/rt4/share/html/Admin/Elements/EditScrip:89]^J  
[/opt/rt4/share/html/Admin/Queues/Scrip.html:52]^J  
[/opt/rt4/share/html/Admin/autohandler:49]^J  
[/opt/rt4/sbin/../lib/RT/Interface/Web.pm:681]^J  
[/opt/rt4/sbin/../lib/RT/Interface/Web.pm:369]^J  
[/opt/rt4/share/html/autohandler:53]^J') called at /opt/rt4/sbin/../lib/RT/Interface/Web/Handler.pm line 208#012
HTML::Mason::Exception::as_rt_error('HTML::Mason::Exception=HASH(0x7a4ee40)') called at /usr/local/share/perl5/HTML/Mason/Exceptions.pm line 278#012
HTML::Mason::Exception::as_string('HTML::Mason::Exception=HASH(0x7a4ee40)', undef, '') called at /usr/local/share/perl5/HTML/Mason/Request.pm line 567#012
HTML::Mason::Request::_handle_error('RT::Interface::Web::Request=HASH(0x7a36a48)', 
HTML::Mason::Exception=HASH(0x7a4ee40)') called at /usr/local/share/perl5/HTML/Mason/Request.pm line 518#012
HTML::Mason::Request::exec('RT::Interface::Web::Request=HASH(0x7a36a48)') called at /usr/local/share/perl5/HTML/Mason/PSGIHandler.pm line 96#012eval  at /usr/local/share/perl5/HTML/Mason/PSGIHandler.pm line 96#012HTML::Mason::Requeue

The offending code is in the Stage() method in Scrip.pm

 446 sub Stage {
 447     my $self = shift;
 448     my %args = ( TicketObj => undef, @_ );
 449     my $queue = $args{'TicketObj'}->Queue;
 450     my $rec = RT::ObjectScrip->new( $self->CurrentUser );
 451     $rec->LoadByCols( Scrip => $self->id, ObjectId => $queue );
 452     return $rec->Stage if $rec->id;
 453 
 454     $rec->LoadByCols( Scrip => $self->id, ObjectId => 0 );
 455     return $rec->Stage if $rec->id;
 456 
 457     return undef;
 458 }

I have verified that $args{'TicketObj'} is what is undefined. I'm a bit stumped with where to go from here. Any help is appreciated.

1
задан 10 November 2015 в 01:22
1 ответ

Предыдущий администратор внес некоторые изменения, указывающие на неправильные веб-маршруты. Я предполагаю, что некоторые URL-адреса менялись между выпусками.

0
ответ дан 4 December 2019 в 06:53

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